OUR COMMITMENT TO PRIVACY
Capstone Roofing, LLC and Capstone Roofing Louisiana, LLC, collectively referred to as “Capstone Roofing,” “we,” “us,” or “our,” are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose information about you when you visit our website, submit a form, request an inspection or estimate, communicate with us, or use our roofing, construction, repair, inspection, insurance-claim assistance, or related services.
This Privacy Policy applies to information collected through our website, www.capstoneroofingco.com, online forms, phone calls, text messages, emails, social media, in-person meetings, contracts, estimates, inspections, and other interactions with Capstone Roofing.
By using our website, submitting information to us, requesting services, or communicating with Capstone Roofing, you agree to this Privacy Policy.
UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes are posted means you accept the updated Privacy Policy.
WHAT DATA WE COLLECT
“Personal Data” means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual, property owner, customer, or prospective customer.
We may collect Personal Data that you voluntarily provide to us, including:
- Name
- Mailing address
- Property address
- Phone number
- Email address
- Project details
- Roofing, gutter, exterior, or interior repair information
- Insurance claim information
- Photos, videos, inspection notes, reports, or property-related documentation
- Appointment, estimate, contract, invoice, and payment-related information
- Communications you send to us by phone, text, email, website form, social media, mail, or in person
- Reviews, comments, feedback, or opinions you provide
We may also collect “Other Data,” which may not directly identify you, including:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Referral source
- Approximate location data
- Cookies, pixels, analytics data, and similar tracking technologies
- Aggregated or de-identified information
HOW WE COLLECT PERSONAL DATA
We and our service providers may collect Personal Data in several ways.
Online
We may collect information through our website, online forms, landing pages, email correspondence, online scheduling tools, social media platforms, advertising platforms, customer portals, or other digital communications.
Offline
We may collect information through phone calls, text messages, in-person meetings, inspections, estimates, contracts, invoices, job-site visits, events, mail, or other direct interactions with you.
From Other Sources
We may receive information from publicly available sources, referral sources, insurance-related parties, property records, marketing partners, advertising platforms, subcontractors, vendors, service providers, social media platforms, or other sources that help us provide services, respond to inquiries, verify project information, or operate our business.
HOW WE USE PERSONAL DATA
We may use Personal Data for legitimate business purposes, including to:
- Respond to inquiries
- Schedule inspections, estimates, consultations, and service appointments
- Provide roofing, gutter, exterior repair, interior repair, inspection, and related services
- Prepare estimates, contracts, invoices, reports, and project documentation
- Communicate with you about your inquiry, appointment, project, order, estimate, contract, warranty, or insurance claim
- Provide customer service and follow-up communications
- Send phone calls, emails, and SMS/text messages where permitted
- Process payments and maintain business records
- Coordinate with subcontractors, suppliers, vendors, manufacturers, consultants, insurance-related parties, or service providers when necessary
- Improve our website, services, operations, advertising, and customer experience
- Monitor and analyze website performance
- Prevent fraud, misuse, unauthorized activity, or security issues
- Comply with applicable laws, regulations, legal obligations, and contractual obligations
- Establish, exercise, preserve, investigate, or defend legal rights, claims, disputes, complaints, audits, investigations, or litigation
We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, operational, accounting, warranty, insurance, tax, compliance, dispute-resolution, and legal purposes.
PHONE CALLS, SMS MESSAGES, AND CONSENT
By submitting a form on our website or otherwise providing your phone number to Capstone Roofing, you agree to Capstone Roofing’s Privacy Policy. You consent to receive phone calls and SMS/text messages from Capstone Roofing to provide updates about your inquiry, appointment, estimate, order, project, service request, warranty, insurance claim, or related communications.
Message frequency depends on your activity and may vary. Messages may include service-related, transactional, promotional, or marketing content. Message and data rates may apply.
You may opt out of SMS/text messages at any time by texting STOP. You may reply HELP for more information. You may also contact us directly using the contact information listed below to request that we stop contacting you.
Where required by law, your consent to receive marketing calls or text messages is not a condition of purchasing goods or services from Capstone Roofing.
Capstone Roofing may maintain records of your communication preferences, consent, opt-in, opt-out, and related communication history for compliance, business, and legal purposes.
MOBILE INFORMATION AND TEXT MESSAGING PRIVACY
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
For clarity, Capstone Roofing does not sell, rent, share, or disclose mobile numbers, SMS consent records, text messaging opt-in data, or text messaging originator consent information to third parties or affiliates for their own marketing or promotional purposes.
HOW WE COLLECT AND USE OTHER DATA
We may collect Other Data when you interact with our website, advertisements, digital content, or services. This may include information about your browser, device, IP address, pages visited, time spent on our website, links clicked, and how you arrived at our website.
We may use Other Data to:
- Improve website functionality
- Measure website traffic and performance
- Understand customer interests and preferences
- Improve advertising and marketing campaigns
- Detect technical issues, security threats, or misuse
- Analyze and improve our services
If we combine Other Data with Personal Data, we will treat the combined information as Personal Data.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies to improve your experience, help with navigation, measure website performance, understand visitor activity, and support advertising or marketing efforts.
You can manage cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
We may use third-party analytics or advertising platforms to help us understand website activity and improve our services. These platforms may collect information according to their own privacy policies.
HOW WE PROTECT DATA
We use reasonable technical, administrative, and organizational safeguards designed to protect Personal Data from unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, electronic transmission, storage system, or security measure is completely secure. We cannot guarantee that Personal Data will be 100% secure, and you provide information to us at your own risk.
HOW WE DISCLOSE PERSONAL DATA
We do not sell your Personal Data.
We do not share, sell, rent, or disclose your Personal Data to third parties for their own marketing or promotional purposes.
We may disclose Personal Data when reasonably necessary for business, operational, service, legal, or compliance purposes, including to:
- Affiliates under common ownership or control
- Employees, representatives, contractors, and authorized personnel
- Subcontractors, installers, suppliers, manufacturers, consultants, and vendors
- CRM, website, hosting, payment, scheduling, communication, analytics, and technology service providers
- Insurance-related parties when needed to assist with claims, documentation, estimates, repairs, or communications
- Legal, accounting, insurance, compliance, or professional advisors
- Government authorities, courts, regulators, or law enforcement when required or permitted by law
- Parties involved in a business transaction, such as a merger, sale, restructuring, acquisition, financing, or transfer of business assets
Any service providers that receive Personal Data are expected to use the information only as necessary to perform services for Capstone Roofing and not for their own marketing or promotional purposes.
Mobile opt-in information, SMS consent, and text messaging originator data will not be shared with third parties or affiliates for marketing or promotional purposes.
DO NOT SHARE STATEMENT
Capstone Roofing values your privacy. We do not share, sell, or rent your Personal Data to third parties for their marketing or promotional purposes.
Your information is used to provide our services, respond to your requests, communicate with you, operate our business, improve our website and services, comply with legal obligations, and protect our rights.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
MARKETING COMMUNICATIONS
We may use your contact information to send service updates, appointment reminders, follow-up messages, promotional messages, seasonal offers, storm-related updates, roofing information, or other communications related to Capstone Roofing.
You may opt out of marketing emails by following the unsubscribe instructions in the email, if available, or by contacting us directly.
You may opt out of SMS/text messages by replying STOP. You may also revoke consent by contacting us in any reasonable manner that clearly communicates your request to stop receiving calls or text messages.
CALL RECORDING AND COMMUNICATION RECORDS
For quality assurance, training, customer service, documentation, dispute resolution, legal compliance, and business purposes, Capstone Roofing may maintain records of communications with you. These records may include emails, text messages, call logs, voicemails, form submissions, inspection notes, photos, estimates, contracts, invoices, and other project-related communications.
Where permitted by law, phone calls may be monitored or recorded. By continuing a call with Capstone Roofing after being notified of recording, you consent to such recording where consent is required.
PROPERTY PHOTOS, PROJECT DOCUMENTATION, AND JOB-SITE INFORMATION
As part of our services, Capstone Roofing may collect photos, videos, measurements, inspection notes, reports, diagrams, estimates, and other documentation related to your property, roof, exterior, interior, damage, repairs, construction, or insurance claim.
We may use this information to prepare estimates, document existing conditions, communicate with customers, coordinate work, support insurance-related communications, order materials, manage crews, verify completed work, resolve disputes, support warranties, comply with legal obligations, and defend or pursue claims.
We may also use project photos or general job-site images for internal training, quality control, documentation, or marketing purposes, provided we do not intentionally disclose sensitive Personal Data without permission.
DATA RETENTION
We retain Personal Data and project-related records for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information for customer service, project management, warranty support, accounting, tax, insurance, regulatory, legal, fraud-prevention, dispute-resolution, and litigation-defense purposes.
We may retain certain records even after a project is completed or a customer relationship ends if retention is reasonably necessary for our legitimate business interests, legal compliance, insurance documentation, warranty obligations, or the establishment, exercise, or defense of legal claims.
ACCURACY OF INFORMATION PROVIDED
You are responsible for providing accurate, current, and complete information when submitting forms, requesting services, signing contracts, or communicating with Capstone Roofing.
Capstone Roofing is not responsible for delays, missed communications, service issues, or other problems caused by inaccurate, outdated, incomplete, or incorrect information provided to us.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, platforms, or services. Capstone Roofing is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Your use of third-party websites or services is governed by their own terms and privacy policies.
USE OF OUR SERVICES BY CHILDREN
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors.
If you believe a minor has provided us with Personal Data, please contact us at capstone@capstoneroofingco.com, and we will take reasonable steps to delete the information where required by law.
YOUR PRIVACY CHOICES
You may contact us to request access to, correction of, or deletion of certain Personal Data we maintain about you, subject to applicable legal, contractual, business, and record-retention requirements.
You may also request that we stop sending you certain communications. We may still contact you when necessary for transactional, service-related, legal, warranty, accounting, safety, or compliance purposes.
UNITED STATES OPERATIONS
Capstone Roofing operates in the United States. Your information may be stored and processed in the United States. We do not intentionally transfer your Personal Data outside the United States for ordinary business operations.
CONTACT US
If you have questions about this Privacy Policy or the information we collect, please contact us:
Capstone Roofing, LLC
3760 Chestnut Ridge Circle
Birmingham, AL 35216
Capstone Roofing Louisiana, LLC
2901 Ridgelake Dr #208
Metairie, LA 70002
Email: capstone@capstoneroofingco.com
Website: www.capstoneroofingco.com
Metairie, LA 70002
